Frequently Asked Questions

How do I place an order?

Placing an order with Anchor Packaging is easy.

For NSW and Queensland;
Call: (02) 9697 2499
Fax (02) 9697 2599

For Victoria, South Australia, Western Australia , Tasmania, Northern Territory and New Zealand
Call: (03) 9873 0324
Fax: (03) 9873 0325

Do I need to have an account to place an order?

No, you do not need to have any account set up with us if you wish to place an order.

Please contact our customer service team in your area to discuss the most suitable order process for you.

What is the minimum order quantity and terms of trade?

We will deliver free into store for:
5 Cartons for Sydney, Melbourne and Brisbane metropolitan areas.
1 mixed pallet for all other locations.

For more information, please see our Terms of Trade.

What are the terms of trade and methods of payment?

Provided that a Credit account is established – Our Terms are 30 days from end of the month.

We accept 2 methods of payment; Credit Card (1.2% surcharge) and Electronic Funds Transfer (EFT).

Is there a delivery charge?

We will deliver free into store for:
1 mixed pallet for all locations.

Orders that do not make up 1 mixed pallet will incur a freight charge of $40 flat fee (freight and handling) to Metro areas.
Regional areas will be priced on application.

Express or urgent orders may require an additional fee.

Please note, we do not deliver to PO Boxes.

Can I collect my order?

Yes. Orders can be collected from our Warehouse locations across Australia.

Orders must be received by 11.30am to be able to pick up the next day.

Do you do custom orders?

We can source and custom design products from factories that have printing capabilities from all around the world.

To enquire about a custom project for your business, contact us.

Can I put my logo / brand on your products?

Yes, you certainly can. For more information see ‘Custom Branding’.

Feel free to contact a customer service representative in your area to put you in touch with one of our Sales Executive to discuss your custom branding requirements.

How long will it take for my products to be delivered?

Orders received before 11.30am will be dispatched the following day.

Orders received after 11.30am will be dispatched within 48 hours.

For pickups, orders must be received by 11.30am to be able to pick up the next day.

Items that are not in stock in will be placed on back order. We will give you an estimated delivery time and upon arrival of the product into the warehouse, we will contact you to arrange confirm your order and arrange delivery.